COMPLAINTS MANAGEMENT (RCR)

Recording, managing and reporting complaints and breaches of policy and procedures
is an issue for all credit unions.

RCR allows staff to record complaints, refer them to others (automated email) and enter follow ups etc.
The whole process is managed and ensures that staff take appropriate action.
Supervisor functions highlight complaints that require action. Reports are provided.

Click Here to View a more detailed System Document - Staff

Click Here to View a more detailed System Document - Management

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